FAQ / Jewelry Questions

1. Are your products real gold?

No, our jewelry is not solid gold. Materials vary by piece — titanium steel, stainless steel or brass, with different platings. Each product page lists the exact base metal and plating for that item.

Our jewelry is designed for daily wear. It is water-resistant, hypoallergenic, and does not easily fade, rust, or tarnish under normal use conditions.

2. How long does shipping take?

Processing time and delivery time are counted separately.

• Standard products: shipped within 2 business days
• Custom products: shipped within 3 business days
• Delivery after shipping: 4-15 business days, depending on your destination and the shipping method you choose

For the full country-by-country delivery table, please see our Shipping Policy.

3. Can I send jewelry as a gift?

Yes, our jewelry is suitable for gifting and comes with ready-to-use packaging. You can also include a personalized message during checkout.

We provide a greeting card option, and if you leave a note, we can include your message with the package, making it ideal for occasions like birthdays, anniversaries, and Mother’s Day.

4. Will pricing information be included in the package?

No, we never include the cost, receipts, or pricing in our packages, so you can safely send your order as a gift!

5. What can I add to personalize my jewelry?

Personalization options depend on the product. Most items support engraving of names, dates, or short messages.

Some designs allow:

• First letter capitalization only
• Full uppercase customization
• Numbers and symbols

Please refer to the product page for exact customization rules.

6. How do I clean and care for my jewelry?

Our jewelry is low-maintenance, but proper care will extend its lifespan, especially for plated pieces.

To keep your jewelry in good condition:

• Avoid prolonged contact with water, and remove your jewelry before showering, swimming or exercising
• Keep it away from perfume, lotions and other chemicals
• Store in a dry place
• Clean gently with a soft cloth

Plated surfaces may wear over time if exposed to harsh conditions.

7. Can I expedite a personalized order?

Personalized pieces are engraved to order and ship within 3 business days. That production window is the same for every order and cannot be shortened.

Choosing a faster delivery method will reduce transit time, but not the 3-day production time.

8. Can I change or cancel my order?

Orders cannot be changed or canceled once they are placed because processing begins quickly, especially for personalized items.

If you need to correct shipping details or have urgent concerns, contact our support team as soon as possible. We will try to assist, but changes are not guaranteed.

9. Does stainless steel jewelry tarnish?

Stainless steel jewelry is highly resistant to tarnishing and rust. It is one of the most durable materials for everyday jewelry and holds up well to incidental contact with water and sweat.

Not every ARTPHRO piece is stainless steel. Materials vary by piece, and each product page lists the exact base metal and plating. For plated pieces, follow the care tips in question 6.

10. Is gold plated jewelry waterproof?

Gold plated jewelry is water-resistant but not waterproof. While it can handle occasional exposure to water, frequent contact may cause the plating to fade over time.

11. Can I return or exchange a personalized piece?

Personalized pieces are made to order, so we can't accept returns for a change of mind. If we make an error, such as engraving that doesn't match what you entered, an unclear or distorted image, or a defective or wrong item, we will remake it free of charge within 90 days of delivery, or refund you in full if you prefer.

We engrave exactly what you enter, so please double-check spelling and details before ordering. Typos in the details entered at checkout are not covered. See our Refund Policy for details.

Delivery Time

• Standard products: shipped within 2 business days.
• Custom products: shipped within 3 business days.
• Delivery after shipping: 4-15 business days, depending on your destination and the shipping method you choose.

Shipping origin & duties: All orders are shipped from China. For orders delivered to the United States, import duties and customs clearance fees are included. For other destinations, they are not included and are the recipient's responsibility if charged.

For the full country-by-country delivery table, please see our Shipping Policy.

Returns
Shop with confidence at ARTPHRO. Non-personalized items come with a 90-day return guarantee. Personalized pieces can't be returned for a change of mind, but if we get the engraving wrong or the piece arrives defective, we will remake it for free, or refund you in full if you prefer, within 90 days of delivery. If you are not completely happy, please contact us at support@artphro.com, and we will make it right.

Full details, including return conditions and return shipping costs, are in our Refund Policy.

Warranty Policy

ARTPHRO offers a 3-month warranty for each product. We will repair or replace any item that does not meet our strict quality standards, ensuring your peace of mind.

The warranty covers quality defects and is separate from our 90-day return guarantee. If you simply changed your mind, please see our Refund Policy instead.

Care

• Store your accessories in a clean, dry, and airtight space.
• Avoid prolonged exposure to moisture.
• Keep them away from chemicals, including perfumes and lotions.
• Regularly polish with a soft, non-abrasive cleaning cloth.
• Remove accessories before sleeping.
• Take off accessories before bathing, swimming or exercising.

All beautifully packaged, making them the perfect gift for yourself or someone special. No physical receipts or price information are included, as a detailed digital receipt is emailed directly to the purchaser.

100% Environmentally Friendly, Biodegradable Materials.