Refund policy

We are sorry that our product did not meet your expectations and that you had to visit this page.

90-Day Return Guarantee

We offer a 90-day return guarantee on all non-personalized items, counted from the date you receive your order. Returned items must be unworn and returned in their original packaging, including the gift box and greeting card.

Personalized Items: 90-Day Remake or Refund Guarantee

Personalized and engraved pieces are made to order, so we can't accept returns because you changed your mind. But if we get something wrong, we will make it right. For 90 days from the date you receive your order, if any of the following happens, we will remake your piece free of charge. If you would rather have a refund, we will refund you in full:

  • the engraving does not match the text you entered at checkout (for example, missing, extra or incorrect characters);
  • an engraved image or photo is unclear, distorted or noticeably different from the file you provided;
  • the piece arrives with the wrong design, color, size or option, or is defective or damaged.

To start a request, email us at support@artphro.net with your order number and clear photos of the piece. We typically reply within 24 hours. You do not need to send the piece back unless we ask you to. Remade pieces are processed and shipped within 3 business days at no extra cost.

What We Can't Remake or Refund

We engrave exactly what you enter, including spelling, spacing, capitalization and punctuation, so please review your details before you place your order. We are unable to remake or refund a personalized piece for:

  • errors in the text, dates or other details entered at checkout;
  • change of mind, or personalized details you no longer want.

Small variations inherent to engraving on metal are normal and are not defects.

Return Shipping Costs

  • Quality issues and our errors: If the item is defective, damaged, incorrect, or engraved differently from your order, please contact us at support@artphro.net before sending anything back. If we ask for the piece to be returned, we will provide a prepaid return label at no cost to you.
  • All other returns: Return shipping is the customer's responsibility.

We do not charge any restocking or handling fee on returns.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can evaluate the issue and take action. In general, if the product was damaged upon receipt or is defective due to non-human factors within the warranty period, we will compensate you. Please contact us as soon as possible, and we will ensure a satisfactory resolution.

Warranty

Separately from this return guarantee, ARTPHRO offers a 3-month warranty covering quality defects. See our Warranty & Care page for details.

Returns and Refunds

To start a return, or if you have any return issues, you can always contact us via email at support@artphro.net or through our online customer service.

Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at support@artphro.net.